FAQs

Do you have questions about buying used auto parts or selling your car? You aren’t alone... Denton Truck & Auto Parts is here to help! If you can’t find the answers to your questions here in our FAQs, give us a call at 940-387-5980. We’re happy to talk you through the process of acquiring or unloading a vehicle or parts.

How do I sell my vehicle to Denton Truck & Auto Parts?

First, go to Sell Your Car, or call during business hours (8am-5pm, Monday through Friday), and speak with Mike Farlow at extension 304.

In general, we are seeking mainly drivetrain parts and some collision replacement parts, and we focus on vehicles manufactured between 1996 to 2017.

Our bid will depend on what your car or truck is, what damage it has suffered, its mileage, and the demand for the particular parts we are interested in. Mileage must be less than 180,000 (250,000 for diesel trucks), and the engine must run. The bid we offer is the “landed price.” This means it will include the cost to transport the vehicle to our facility.  If you can bring the car to us, we will offer a slightly higher bid.

An unencumbered title is required. Salvage titles are okay. Payment is made by check to the person or the business listed on the face of the title. Vehicles purchased from the estate of a deceased individual must be accompanied by a durable power of attorney authorizing you to sell the car to us.

Can I sell my car if I don’t have my title or registration?

No. Per Texas law, sale of any automobile or truck must be accompanied by the proper transfer of title. We are unable to accept any vehicle without its title. If you need assistance replacing a title or fixing an issue with your title, please contact the regional office of the Texas Department of Motor Vehicles.

Does Denton Truck & Auto Parts remove junk cars from property?

In general, we do not purchase end of life, non-running, or scrap-only “junk cars.” However, we can provide some assistance to have these cars removed. Call us at 940-387-5980.

Does Denton Truck & Auto Parts offer warranties on their parts?

We offer a 6 month parts-only warranty on all parts. We also offer upgrades of the warranty to 1, 2, or 3 years. If you purchase a mechanical part or assembly, you will be presented option to purchase a Labor Guarantee. The Labor Guarantee reimburses you for the labor costs to re-install your engine, transmission, or other mechanical part.

Collision repair parts are guaranteed to be the correct item per your request and in the condition described to you when the order was placed. If there is any variance to this, we will discuss the situation in advance prior to shipping or delivery. Please note that if it is determined that the customer provided the wrong information to us causing the wrong part to be delivered or shipped, all transportation costs to provide and return the part are the responsibility of the customer. Additional terms, conditions, and limitations may apply to your purchase. Please see our Terms & Conditions for additional details.

If the part or assembly I purchase goes bad and I don’t want a replacement part, do I get my money back?

While we prefer the opportunity to continue to solve your parts problem by providing a replacement part or assembly, we do understand there are situations where you would prefer to have your money returned. In that instance, the following conditions apply:

  • You must have your original invoice when returning the part for refund. Parts must be in unused and uninstalled condition.
  • If we provided the part out of our own inventory, we will provide a refund once the original part is returned to us in similar condition as when supplied to you. Assemblies that are torn down or missing parts will not receive a full refund.
  • If the part provided was shipped in from one of our auto recycling partner yards, any returns for refunds must be granted by the supplying yard. If they request the part be returned to them, some or all of the associated shipping costs to return the part or assembly may be deducted from your refund.

Additional conditions may apply. All refunds are paid by company check. If you paid us by personal or company check, we require 10 days from receipt of that check to elapse before we send you the refund.

What is your return policy on used auto parts?

We do allow return of unused parts and we will refund your money, but there are some conditions:

  • You must have your original invoice when returning the part for refund. Parts must be in unused and uninstalled condition.
  • If the part is from our inventory, is returned to us in unused, uninstalled condition, and
    • is returned within 7 calendar days of purchase, we will refund 100% of the part cost
    • is returned after 8 calendar days of purchase, we will refund 80% of part cost.
  • If the part was shipped in from one of our auto recycling partner yards, the request to return for refund must be granted by the supplying yard. Upon their approval, if the part being returned was not used or installed, then 80% of the purchase cost of the part will be refunded.
    • The cost of shipping the part to Denton Truck & Auto Parts and then back to the supplier will be deducted from the refund.
  • If your purchase included the Extended Warranty or Labor Guarantee, and
    • the return is within 7 calendar days of purchase, we will refund 100% of the Warranty or Guarantee cost
    • the return is after 30 calendar days of purchase, we will refund 70% of the Warranty or Guarantee cost.
  • Transportation costs to provide the part or assembly to the customer and the transportation costs to return the part are the responsibility of the customer. We also reserve the right to refuse refunds on any parts that are damaged during the shipping process.

Additional conditions may apply. All refunds are paid by company check. If you paid us by personal or company check, we require 10 days from receipt of that check to elapse before we send you the refund.

Do you ship parts outside of Dallas/Fort Worth?

Yes. We do ship within the CONUS.

Smaller parts are shipped by carriers such as UPS, FedEx Ground, and US Postal Service. When you place your order, you will be advised of a total cost that includes the cost of shipping and cost of the box and wrapping.

Keep in mind costs are often determined by “dimensional weight.” This means that if a part is large, but lightweight, a formula is used to determine an equivalent weight based on the size of the box. An example would be a plastic dash fascia for a Dodge truck. This only weighs about 3-4 pounds, but the resulting box size will create an equivalent cost of 20-25 lbs.

Small items typically leave our facility by the next business day and take 2-5 business days to arrive at your address.Three day guaranteed, 2-day express, and next-day overnight shipping services are available

Larger parts, such as engines, transmissions, doors, and large collision repair parts, are shipped by Less Than Truckload (LTL) freight services such as Saia, Southeastern Freight, and R & L Freight. When you place your order, you will be advised of a total cost that includes the cost of shipping and cost of the box and wrapping.Large parts typically leave our facility within two days of the order being placed and take 2 to 5 business days to arrive at your address.

Shipping of large items is restricted to commercial businesses. If you require shipping to a residence, there will be an additional $175.00 charge to allow for the “restricted access” and lift gate service costs. Please allow for an additional 2 business days when shipping to a residence.

Finally, outbound shipping costs are non-refundable. If a customer wishes to return a part for refund, and that return requires it to be shipped to us, the return shipping costs are the responsibility of the customer.

Do you ship parts to destinations outside of the CONUS?

Yes, we do. In the past, we have sent BMW and Mercedes parts to Germany and Kia parts to Korea.

For small parts, we use the US Postal Service. We will need to do a bit of research for the shipping and customs costs before we can supply a final quote.

For large parts, we ask the customer to work with a freight forwarder who will handle the overseas portion of the shipping. We will then ship the purchased item or assembly to the address of the freight forwarder.

Is there anything you don’t ship?

Typically, we don't ship hoods and pickup beds. However, we are willing to work with the customer to devise alternative shipping solutions, such as contracting with an independent hauler.

We also do not ship items that are considered hazardous material.

Are you hiring?

We are always on the lookout for future team members, specifically sales persons, dismantlers, and parts pickers. If you wish to be considered for one of these positions, please stop by our facility and make an appointment for an interview.

Denton Truck & Auto Parts
1715 Fort Worth Drive 
Denton, TX 76205
P: 940-387-5980
F: 940-387-6715

Se Habla Español: 940-891-6037